I worked with the travel company on my recent trip to Argentina, Patagonia. They were very easy to work with, responsive and answered all my questions. We had an issue with one of our hotels while we were in El Calafate and they called us immediately. They organized all transfers and some activities.
The most enjoyable was the time we spent in El Chalten. We loved the hotel they arranged for us and all the amazing hiking in the area.
We did not like the hotel they arranged for us in El Calafate. It was a 40min walk from the center of town, or a taxi ride, and I wish we had known this. They hotel was also pretty worn down, and neglected.
We would have either preferred to be in the center or town, or perhaps even have stayed in an estancia closer to the National Park - would have been a more unique experience and shortened the driving distance to get to our activities (often 90 min each way).
Travel Company Comments
Thank you for your review, it was great being your hosts in Argentina!
We are glad to hear you enjoyed the trip. The truth is that El Chalten it´s an amazing destination and the hotel a nice place to relax and enjoy, I personally loved staying there too!
Regarding the hotel in El Calafate, I take note of your comment and we got in touch with the hotel today to discuss this. We will also re-consider using it for future travelers. We´ve been working with them for more than 8 years because we loved its Patagonic whilst modern design, their restaurant facing the Argentine lake, and its spa too. I must also clarify that all 4 and 5 stars hotels are a bit far from the Calafate town, because the main thing is to enjoy the views and the settings from the surrounding mountains facing the Argentine Lake, and since this is just a 10 min drive, we have never had any complaints. Having said all this, I must say that in the same week as you traveled a different couple also expressed the same feeling about the hotel being a bit worn down. Thus, we are definitely going to hear your comment.
We are glad the overall experience was great, we felt very good about meeting you on arrival, and also about sorting out the room at this hotel getting an upgrade for the last two nights of our stay. Thank you for valuing our responsiveness!
We enjoyed working together with you on this trip and we look forward to seeing you again maybe fora next adventure around Chile and North of Argentina.
Warmest regards from the team in Buenos Aires.
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