Our travel agent met our every need. Her initial response to our request showed that she had really read of our travel interests and had a plan. She tweaked the itinerary a couple of times to provide us the best travel experience possible, and carried through on her selection of private drivers, private guides, restaurant reservations and recommendations, train and airplane reservations on the Iberian peninsula, etc. If we were to return, we would use her services again and I would recommend others to her care in planning a trip.
Wow...hard to select as each day was unique and exciting. All of the guided tours were special, but we particularly enjoyed the city of Toledo. We loved the individual attention given to us by each of our guides, and their sharing of their knowledge. Learning that they were natives of the city that they were telling us about and wanted to share their love for their hometowns was great.
This is not a complaint as this was outside of our and our travel agency's control, but the night that we went to the restaurant Saravais was our least favorite. We began with a taxi driver who did not know the way to the restaurant (even after being shown the itinerary which had the name, address and telephone number for the restaurant) and took some 45 minutes to get there. (Cab number 329 if I recall correctly, but possibly 339. Older driver who spoke no English and showed increasing frustration, but refused to call the restaurant.) Then, arriving at the restaurant, it was basically vacant of diners. The server was excellent and the food was above average, and yes we had requested quieter restaurant venues, but this was to the extreme.
We would also consider removing Madrid from our itinerary. While beautiful, we enjoyed the other cities toured even more.
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"Very professional and prompt from initial communications to flight home."
"Our travel company certainly provided an outstanding itinerary for first time visitors to Portugal and Spain."
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