My wife and I recently returned from a ten day excursion to Portugal, and we are still in awe. This travel agent delivered one of, in not the, most memorable, enjoyable, educational, and relaxing travel experiences of our lives. We have both traveled extensively, as individuals and a couple, but our experience in Portugal with this company stands out for some of the following reasons:
1) With this travel company, you are provided private "guides" (I quote this as these guides quickly become friends) who are intimately familiar with the respective areas of travel, i.e., your guide in Porto may be different than your guide in Sintra. This allows them to pair you with individuals who posses astoundingly rich knowledge of the specific area of travel. Of course, many guides are familiar with multiple locations, so you do form incredibly close relationships. In essence, you are basically being escorted through historically rich towns, villages, churches, or monuments, whatever the case may be, by local historians who not only provide historical facts as you normally associate with "tour guides", but also know the personal stories, customs, and culture of the locale. They literally make history come alive, and it provides an unforgettably rich experience.
2) With this company, you are provided an incredibly flexible, tailored made travel experience with unparalleled service. For instance, I was recovering from a back surgery, and a bit nervous about all the travel, walking, etc. Our travel company was so sensitive to my needs, and not only provided an extremely comfortable vehicle, but adapted their access points to various monuments and villages, so as to make my walk shorter, to avoid excess starts, etc. Also, they allowed variations to our itinerary (i.e. starting later, changing the order of events, etc.) to accommodate a few sore days. They did this with grace, understanding, and empathy. So you can extrapolate their response to my unique needs across a wide array of issues/experiences/requirements. In other words, they will move heaven and earth to ensure your trip is enjoyable.
3) With this travel company, you are working with a company that is sincerely passionate about what they do, money is not the motivator. The owners of this company are intimately involved with all aspects of your experience. They meet you at the airport. They give you a free portable wifi connector so you can always contact them via text/email should you need anything. They provide transport to your locations. In some locations they are the ones who provided the historically rich guided tours. This is not because they have to. This is because they are highly passionate about their country, their history, and the experience of their guests. They apply this same standard to their direct employees and any third-party guide/driver they choose to contract with. With this company, you truly are getting the best.
My wife and I cannot thank our travel company enough for the unforgettable experience, nor can we recommend them highly enough. Please do not hesitate to contact me with specific questions, and again, you will not regret your decision to work with this company. My wife and I are certainly looking forward to doing so again.
And to the wonderful team that I was privileged to get to know, a very special thank you for sharing with us your time, talent, and kindness. We hope to see you again sooner rather than later. Until then!
Patrick and Sheena
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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