Our trip was amazing. Our travel representative was usually very punctual about responding to emails and questions. I wish we had received some more specifics about the areas we were visiting - ex: clothing essentials (we needed much warmer clothing for evenings when staying in the open tents in Serengeti), and also info on the biting flies and how to combat them, and specifics on the amount of time between locations via driving, and if there was flexibility in the times. We did end up easily managing our own driver's time - they were open to suggestions to stop at areas if we wanted to - but we could have researched the areas we were visiting to see if there were important areas to see before leaving the area if we had known in advance the option was available. Otherwise - very nicely planned and we would use this company again - and would recommend them to friends.
Our Nomad guide - for Lake Manyara, the Crater and central Serengeti. Bushtops accommodations for northern serengeti - WOW factor.
Probably see if there was any other lodging available in the Rwandan mountains - the Mountain View Gorilla Lodge staff was overwhelmingly helpful, but the actual rooms/bathrooms were even less than we expected. Our agency did warn us of this - but the other place they recommended was a HUGE monetary difference per person. Also - we would have only reserved one room on our last day to be used as a day room. There was no need for two rooms (my oversight - would have appreciated our travel agency to have mentioned this too) - since we were not sleeping overnight and just need to pack up things.
TRAVEL COMPANY COMMENTS:
We are so thrilled that Mary had a wonderful safari with her family and even more so that she would recommend us to friends in the future. Referrals are the highest form of compliment in this business and we are grateful to have such happy clients. We put alot of time and effort into making sure that our travelers are prepared for their trips including very detailed itineraries and pre-departure documents with information about the regions and properties throughout their trip, travel times when either flying or driving between destinations, and a detailed suggested packing list with advice to dress in layers for the cold mornings and evenings. To avoid attracting the biting tsetse flies in Tanzania she mentions, we advise wearing colors other than blue and black, but unfortunately, there is no other way to repel them. Although Mary did not take us up on the offer, we also try to schedule a pre-departure phone call the week or two before travel to go over the itinerary one more time and answer any final questions.
Each hotel has individual policies with regards to sharing rooms and regrettably, the Kigali Serena does not allow more than 2 adults to share a room, even if it's a simple day room. We discussed this with Mary when adding that in on the final day but understandably, there are alot of pieces of information to process and it's very easy to forget why each thing was arranged in that particular way. When crafting the trip, Mary decided to splurge a little more on accommodation that offered a real WOW-factor in the Serengeti at Serengeti Bushtops with the understanding that Mountain Gorilla View Lodge was at a significantly lower standard. It's a little bit tough when those are your final nights of an overall very luxurious trip, but spending less there did allow Mary and her family to create such fond memories throughout the rest of their safari as a result.
We very much look forward to working with Mary in the future and were so pleased to have had the privilege to craft such a special one of a kind trip for her family.
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