We used this travel agency to organize our 3 week tour of Tanzania and Rwanda in February of 2018.
They were fantastic. The trip was seamless. The guides were first rate. Our agent knew my wife was a birder. So she teamed us up with our guide who not only was a remarkable person but whose knowledge of birding was first rate and a proud Tanzanian! Every time we saw a new animal or bird he got as excited as us- as if he discovered a treasure. That’s the type of guide you want! With his help my wife identified close to 200 new, species of birds (lifers!). He also seemed to know everyone in Tanzania! Every morning we were met with a vacuumed and cleaned car to start our day afresh! Didn’t matter what time we got back, he found time. Our first guide was also a pleasure to be with. He picked us up with a smile. We toured Kigali and the gorilla trek in Rwanda. He was respectful and honest when we wanted to talk politics. Genuine. Fun to kid around with as well! The hotel selections and the flow of the itinerary was perfect. Our agent was timely and responsive to our emails and Skype calls. One of the couples had to cancel post deposits and our travel agency made the refunds both seamless and with compassion and empathy (she could have insisted on an admin fee or worse-but she didn’t even raise the point-speaks volumes!) imwould have no hesitation in recommending this company or doing another trip with them.
The gorilla treks in Rwanda. Lake Ndutu. Places to stay? The Jimbali lodge in Rhuaha, Gibbs farm, and the hotel in the Serengeti are all spectacular!
An extra day at Gibbs farm. Would have paid more attention to my flight layover timing- not a tour operator issue as I booked my own flights. Klm was fantastic, it’s just I had too much wait on the return in AMS and Nairobi. Should have booked thru, perhaps Arusha.
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