The trip was wonderful with great hotels, safaris and the transfers were flawlessly executed. The staff at the hotel in Cape Town was incredibly helpful when we needed a doctor. The African people were wonderful and welcoming and the safaris are a once in a lifetime experience.
The agent provided good facilitation but there was a lack of communication and discussion of options.
Lack of communication especially regarding our return journey and lack of a comprehensive review of the options offered at various locations resulted in additional costs by paying for one activity at one location when it was included at another location later in our trip.
Direct flight from Kasane (Botswana) to Johannesburg was booked on our departure day. We were not advised nor given the option to leave on another day when the direct flight may have been available. As a result, the return journey was challenging with 2 water transfers, numerous land transfers and immigration check points incurring additional expense. Also, we had to buy a second Kaza visa ($100 cash) just to go to Livingston airport. We had previously bought the same visa but because we went to Botswana and were re-entering Zambia, they required a new visa. None of this was discussed nor outlined in our itinerary.
We are experienced travelers and know that things can go wrong on your journey. However, I prefer to know about potential issues and options that may mitigate the outcome.
Botswana was the highlight of our journey. The Chobe Chilwero Lodge was a "10" for us. Great service, excellent food, wonderful staff and outstanding safaris.
Ending our journey on a two cruise on the Zambezi River was a wonderful way to end our African experience. The water safaris offered an awe inspiring view of the animals in their water habitat.
I would not go to Victoria Falls at this time of the year. The water flow is significantly diminished and it takes away from the experience. I would have preferred more discussion with our agent regarding our expectations.
The resort in Victoria Falls was a great property and our room was located close to the main lodge. Very convenient. We would have opted out of the Sundowner Cruise. Too much rushing between our arrival and scheduled departure on the cruise.
We would not recommend the Village Tour for several reasons; one of which is that it was offered as part of the activities on the Zambezi river cruise at no additional cost. Also, we learned as much about Zambabwean rural and village life at our home hosted lunch.
I would recommend a "down day" be planned into the itinerary.
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