Company was very communicative and easy to work with prior to our departure, and helped create a strong itinerary. We're very happy with the order of activities and destinations that we had. But there were several glitches in communication between them and the tour operators in Rwanda, Tanzania, and Zanzibar. There were 3 legs of our honeymoon trip and each location had some kind of confusion that had to be sorted out between the travel agency and the local tour operator.
They cannot control what happens outside of their company, which I understand, but we felt there should have been extra communication on their part, with the local operator, to make sure everything was followed up on.
We arrived at 3am in Arusha, Tanzania, and our driver was not there. It is an extremely rustic airport and wasnt a good start to our time in Tanzania. Thank goodness there was ONE taxi driver left who we asked to take us the hotel. There was also further miscommunication about what was and wasnt included in our itinerary, food wise.
The Serengeti, and staying in Bashay Lodge, Olduvai Camp, and Grumeti Hills, was spectacular and mind blowing.
We are also happy that we took our travel agency's suggestion and had our own personal guide.
Skip Lake Manyara, and possibly skip Zanzibar. Zanzibar has gorgeous water but the island doesnt process trash well, and we unfortunately saw a lot of garbage on the shores of these beautiful waters. Its a shame.
The people there also had a very different energy from the mainlanders- not as welcoming and happy.
TRAVEL COMPANY COMMENTS:
I am so glad that you did enjoy the heart of your trip - your safari!
We did miss the 3 a.m. pick up and honestly have no reason but glad you did take the cab to the hotel. You were reimbursed immediately.
As far as Zanzibar - this was so unfortunate. You had wanted a fully inclusive resort and there are not many at a good price point. Karafuu has a good reputation but your experience there proved that the services are inconsistent, so we will not use it again. We are forwarding you a good will refund as we want to make some amends.
We thank you very much for appreciating out overall services, it means the world to our company.
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