Our trip to Botswana and Tanzania was amazing, truly a trip of a lifetime. Our safari tour operator arranged our stay, with eight 2 night stays in a variety of high end safari camps, using Desert and Delta properties in Botswana and Asilia camps in Tanzania, along with flights in between.
The expertise of the guides sharing information about the birds and animals of Africa. We had a memorable encounter with a matriarch elephant. The hospitality of the people working in all of the camps seemed heartfelt, and almost all demonstrated a "can do" customer service attitude. We were often serenaded by staff singing and dancing before or after dinner.
We had some long transition days between Botswana camps and getting to Tanzania. Some of the days could have been better organized or we could have been given some options.
TRAVEL COMPANY COMMENTS:
After a lovely discussion with Dan and Tammy yesterday afternoon, they assured me that they had an overall terrific experience with each day offering something very special.They explained that their comment about ‘what they would do differently’ related specifically to 2 days: the day they flew from Johannesburg to Kilimanjaro (late arrival into Kilimanjaro as per the schedule they had AND aggravated by a 1 hour delay by Kenya Airways for their departure), and the next day when they drove from Kilimanjaro to the Tarangire National Park. It was another early start. The driver didn’t communicate with them clearly about the day’s routing, the duration of the drive etc. They were offered the option of stopping at a market en route which they gladly accepted to get another experience, but they weren’t aware that they still had a 2,5 hour drive ahead of them to reach their lodge. This made for a very long and tiring day. They reiterated that this shouldn’t be seen as a negative comment – they just wanted to share some constructive criticism. Finally, when they were staying at Highlands they weren’t properly briefed by the lodge staff on the logistics of reaching the Crater. If the lodge had in fact done so, they feel that they could have had the opportunity to partake in more of the optional activities on offer at the lodge and / or spent more time at the lodge to experience the property if they chose to. We always value our clients’ feedback and appreciate the opportunity to improve on any of our services. I’ve shared Dan and Tammy’s feedback with our suppliers as well so that they can in turn also look at how to improve their guests’ experience.
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