Dear Thomas,We greatly appreciate you taking the time to submit your feedback after your 3 week-long trip to Italy, Switzerland, and Greece. We take our client feedback very seriously as we strive for an impeccable customer experience before and after your tour. And we are not opposed to making changes based on your experience to ensure a better flow and better communication on the ground.Your feedback on the tour descriptions was very helpful, and we understand that they could indeed be more detailed, especially the smaller group tours where meeting places and times can easily change or be misunderstood. We will do better in the future and hope that you will consider traveling with us again.
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