I used Zicasso to plan and execute our trip to Switzerland. I was pleased with their prompt responses during the planning stages, the variety of options they made available and their attention to detail in making sure they had all the information they needed to execute a well planned itinerary.
Once we finalized all the plans, the level of detail in the itinerary was amazing and upon arriving at all of our hotels and activities the vouchers had all been verified and check-in and converting vouchers to tickets was simple and painless. The quality of hotels was superb and instructions for using the Swiss Travel Pass and their train system was accurate and provided the most efficient routes.
They checked in via email daily to make sure our trip was going well and to see if we had any questions. Whenever there was a minor discrepancy in the itinerary or we felt that Zicasso could use some updated (on the ground) information, we provided that to them and it was welcomed and filed for future guests.
This was one the most relaxing trip I was had in a long time!
We simply loved the mountains of Switzerland and the beautiful scenery. My husband particularly enjoyed sledging, and I enjoyed that also. We have traveled quite a bit, on our own, in the past and I doubt we will do that again because using Zicasso made things so much simpler. We just got out our itinerary, followed the map and instructions and away we went!
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"This agent and this company are first class all the way!!!!!"
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