Overall the trip was very well planned, and executed smoothly throughout. Everyone involved was very responsive and helpful, and it definitely was better than if we had planned it ourselves. The tour company appears to be a very responsible tour company, and this showed in all of the conversations we had with everyone involved. It offered a great perspective we otherwise might not have received.
Spending time relaxing in a completely new wine country, and having the opportunity to explore Valparaiso like a local really stood out.
There were only two items we consider worth mentioning that could have improved upon the trip. First, it wasn't always clear from the itinerary whether a tour/trip was going to be a private one with just us and a guide/driver, or if it was part of a group tour. We were happy with both experiences, but it would have been nice to know in advance.
And second, not being familiar with the geography, we didn't notice that we were making a very similar drive to the same area of the country twice in two days. Had we known, we might have asked to consolidate or arrange lodging to prevent the extra driving. One way this could have been more easily noticed was if there were a map in the planner with the path we'd be taking between each location along the way.
That said, we're very satisfied with the arrangements and would use the company again in the future.
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