Our visit to Egypt was as advertised. Accommodations were as described and expected. Tour guides were knowledgeable. A slight misunderstanding about our Nile River cruise amenities were addressed to our satisfaction.
I would make sure that accommodations outside Egypt were clarified and well documented. The accommodations in Istanbul were not as described in our itinerary. Hotel accommodations were supposed to be 5 star. The first hotel we were sent to was 3 star, the hotel staff there bragged about being a 4 star hotel. After complaining we were set to a 4 star hotel, of a different chain than originally described in our itinerary. The second hotel was well worn with a bathroom ceiling that leaked water.
Dear Mr. Chet,
Warm greetings from Cairo.
Glad to know that you had a good time in my country and hope to welcome you again in my country in the near future.
I would like to thank you for taking the time in sharing your views and experience with us. We are so pleased to have your review here which gives us a chance to improve our services for you and our travelers.
Regarding the Hotel in Istanbul I wish to explain to you the main confusion was that there are 2 hotels with the same name in Istanbul. Once you called me upon arrival to Istanbul to express that you do not like the hotel we took a quick action by changing the hotel to be 5 star hotel.
As you know our traveler satisfaction is my greatest goal and we are working very hard to make sure 100% all our clients are in safe hands and enjoying each single minute in their trip.
I wish you a great day from Egypt and wish to welcome you again in my country in the near future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Accommodations were as described and expected."
"This tour company went above and beyond to make sure we had a great experience in Egypt."
"The trip was wonderful...The travel company picked us up when they told us they would. They told us everything we needed to...
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA