Our visit to Egypt was as advertised. Accommodations were as described and expected. Tour guides were knowledgeable. A slight misunderstanding about our Nile River cruise amenities were addressed to our satisfaction.
I would make sure that accommodations outside Egypt were clarified and well documented. The accommodations in Istanbul were not as described in our itinerary. Hotel accommodations were supposed to be 5 star. The first hotel we were sent to was 3 star, the hotel staff there bragged about being a 4 star hotel. After complaining we were set to a 4 star hotel, of a different chain than originally described in our itinerary. The second hotel was well worn with a bathroom ceiling that leaked water.
Dear Mr. Chet,
Warm greetings from Cairo.
Glad to know that you had a good time in my country and hope to welcome you again in my country in the near future.
I would like to thank you for taking the time in sharing your views and experience with us. We are so pleased to have your review here which gives us a chance to improve our services for you and our travelers.
Regarding the Hotel in Istanbul I wish to explain to you the main confusion was that there are 2 hotels with the same name in Istanbul. Once you called me upon arrival to Istanbul to express that you do not like the hotel we took a quick action by changing the hotel to be 5 star hotel.
As you know our traveler satisfaction is my greatest goal and we are working very hard to make sure 100% all our clients are in safe hands and enjoying each single minute in their trip.
I wish you a great day from Egypt and wish to welcome you again in my country in the near future.
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