This travel company would have received 5 stars for the wonderful vacation that our travel planner put together for us in very good quality hotels with a great itinerary!
However, I am giving the travel company 4.5 stars only because their reservation agents were too lazy to spell out our complete last name, when they made the reservations at the individual hotels. For example, our last name at the hotel in Agra was listed only as G! I am a hotel rewards member but I could not get credit for our stays at the Agra or Jaipur hotel’s since our last name was not listed correctly as we were told by their front office staff. On a previous trip to China, we received credit for staying at the hotel chain in Beijing.
1. Houseboat in Kochi was THE BEST!
2. Elephant ride in Jaipur.
3. Saw a big tiger in the wild in Ranthambore.
4. The Magnificent Taj Mahal.
Stayed 3 nights on the Houseboat
We thank you for posting your review on Zicasso.
We are so glad to know that you had a memorable trip of India with us.
Regarding the last name mentioned as “G”, please note that we had given full name to all the hotels. The hotels would not accept reservation with only last name initial being sent. So, this appears to be an issue from the hotel’s end. Also, as per this hotels rewards and all other hotels' policy across the sub-continent, you would have not received credits/ points for this reservation as the reservation is done through a travel company. Since travel companies get special rates, the hotels will not offer credits/ points to you. It either has to be a lower price or points/ credits - hotel cannot offer both. Hope you understand the logic behind this.
Also, we would like to highlight that you did not share the membership number with us either during or before the trip. We would have attached this number to your reservation and you could have utilized your past points to avail other hotel services. You could have also called our helpline or raised this issue with my colleague who called you every few days to seek feedback. We would have explained the rationale behind this and this would have cleared your doubt regarding the reservation and last name details.
It was a pleasure serving you in India. Our team looks forward to serving you again in near future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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