Very accommodating. When they made a scheduling error they willingly paid the difference. Their hotel choices were excellent.
The itinerary could have been better. 2 days on a boat that was boring. Not enough days in Luang Prabang. Too many long drivers especially 8 hour drive to Plan of Jars. Fortunately I changed their recommendation and flew out.
Dear Michael,We trust you arrived home safely. We wanted to follow up on your review.Firstly, thank for your kind attention and the time that you took to send us the review. Your comments are good practical material for our team training and our quality control processes.We are glad that you felt the trip was very accommodating and the hotels we chose were excellent. We are so happy that you love Luang Prabang and 4000 islands in southern Laos. Those places deserved the long travel to reach, don’t they?Though you have wonderful experiences throughout the trip, we are sorry for some issues mentioned. We are sorry that you felt the 2-day boat trip on the Mekong river from Hua Say border to Luang Prabang was not exciting. However, this tour is relaxing for someone who prefers a bit of downtime during their trip and many travellers love the leisurely atmosphere on the cruise. Due to your travel from Thailand to Laos crossing the border, this boat cruise is what we recommend for safety and best for those who love the scenery but can’t hike too much.We are so glad you loved Luang Prabang and feel the same. It is such a lovely town and ao peaceful. We are sorry we did not add more days in Luang Prabang for you, when we designed this trip for you there were many places to include for you in your given timeframe and we had to consider how to try and include everything. I will take note this for our future travellers who share the same travel style with you and add more time in Luang Prabang.Thank you for your comments about long drives in Laos. At present, Laos is still a laid back country without many available flight routes and airports in every cities, and roads are still in not good condition. Hope this will be improved in the future. This issue we will mention in advance when we design any long-drive holiday in Laos.Thank you very much again, and we look forward to seeing you again in Asia.
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