I really wouldn’t change anything. Other than having to deal with the visa forms and the Covid health forms I was pleased with the end results. I have a friend interested in taking this trip but struggle with recommending because of the visa application. If you are not really confident on the computer it is daunting and time consuming. I expressed my concerns about having to do this and still feel it should be done by the travel people. In my years of traveling all over the world this is the first time I have had to deal with this. It was almost a deal breaker. And like I mentioned the reason I have a hard time recommending using this travel company. However the accommodations, the ground people and guides were all super!
I wanted to follow up on your safari review posted with Zicasso.
First of all, I would like to thank you for your kind words and positive review. I am so pleased to hear your safari experience overall was wonderful and that your grandsons were able to see all of the Big 5 on their first safari. What a memorable trip for your family!
I appreciate your feedback regarding both the highlights and some negative experiences with regards to paperwork required to travel. I strive to provide the best experience for my clients and take negative comments seriously. I apologize for the inconvenience that filling out the visa and COVID paperwork caused you and am sorry that it damaged your experience on the trip and with our company.
As you can imagine, COVID-19 has created many challenges for the travel industry. Additional paperwork and testing are in place to keep travelers and workers safe. While everyone is striving for a seamless experience, unfortunately, there are kinks still being worked out. I have been in touch with my colleagues on the ground to ensure that the COVID-related delays you encountered will not happen in the future.
I understand the online visa form is not user-friendly and I will provide your feedback to the Tanzanian government. We are sorry for the inconvenience and I will recommend a visa service to future travelers who have similar concerns about applying for the necessary visas themselves.
Again, thank you for traveling with us and your review.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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