The travel company that we used planned my husband and my trip to several cities in Spain, including Madrid, Barcelona, Seville, Granada, and Cordoba. Overall, they did a good job in arranging the trip. This included multiple tours, hotels, and train tickets between cities. They worked hard with us in the beginning to plan the itinerary and special requests (i.e. attending a bullfight) and they promptly responded to our emails and calls. The transfers between cities, and to and from the airport, and the meet-up with tour guides was seamless.
We were very pleased with the several private tours they arranged for us. The guides were competent and knowledgeable. We learned alot about religious and cultural history.
We were somewhat disappointed with the hotels they picked for us. We would not recommend the 4 star hotels we stayed at. They were not bad, but just OK. When we returned, I gave the travel agency this feedback. Our travel agency told me that he used Tripadvisor to find hotels. I expected the travel agency to have more experience and connection with the hotels than information from Tripadvisor. I could have looked on Tripadvisor myself and probably found better hotels and it would have cost us less. Also, we wished the travel company knew more about food tours and places to eat. Finally, we felt that the tour company could have done a better job of scheduling. In Barcelona, we ran out of time, because we were overbooked on tours, and could not spend as much time visiting major sites such as the market in Barcelona. In fact, we had to miss one of our prepaid tours, to be able to go to the market. It would have been good if the travel agency could have advised us of this potential problem beforehand.
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"The transfers between cities, and to and from the airport, and the meet-up with tour guides was seamless."
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