This was my first experience with Zicasso.
The reviews of Zicasso were so great, that my expectations were extremely high.
After spending much time planning with the above company, unfortunately, they fell short on many categories.
Starting with the fact that our first guide was never given our itinerary, was new to touring people, as he had just arrived back from Cuba where he had been living for four years.
The final itinerary we were given never posted the expected guides names, nor, the time they were scheduled to pick us up. I had to constantly call (every morning for the first 4 days) the local company to ask who to expect and when.
This was extremely frustrating to me, as I thought I was getting a hassle free trip.
Lastly, two of our guides, plus our driver were almost impossible to understand.
The Basque country is beautiful and the people warm and lovely.
I would use another travel partner; I would insist on fluent english speakers as our tour guides. I could not imagine having to request this.
TRAVEL COMPANY COMMENTS:
Thank you very much for your travel review.
Your first guide was to give you a tour of the Basque coast. He wasn’t given your full itinerary because he wasn’t going to be with you for the whole trip, just for this tour. He is local from the Basque Country and has a degree as an English teacher.
In the itinerary we provided you, all of the tours and transfers were listed in the schedule grid. In addition, we listed a contact name in case there were any problems.
I’m very sorry to hear that you felt the guides were hard to understand. We have never received a complaint, but I apologize for this experience.
I am happy that you found the Basque Country beautiful and the people warm and lovely. I’m also happy to have heard from you on the phone that you had a great time in our country.
Again, thank you for your feedback.
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