The accomodations were substandard at all the 3 locations where we stayed. There was no guidance or suggestions on the cities visited. Very minimal service.
The food tour in San Sabastian
Go with a different travel agency and better accommodations in good locations
Travel Company's Comments
Thank you for submitting your travel review. We are very sorry to learn that your experience in Spain was not up to your expectations. Truthfully, we were quite surprise by these comments. With our daily check up calls, there were no indications that you were unhappy with our services and recommendations as you mentioned you and your family is having a great time.
Based on the budget and the preferences you imposed, we have provided the following services:
For the hotel accommodations, we personally reviewed these options with you in advance to ensure we have your full approval. The hotel in Madrid is in the best possible location for the price range you have indicated. I understand you have mentioned to us when we met you at the hotel that you did not like the room – which we managed to get you an upgrade for both rooms in that same hour. However you did not want the upgrade as you indicated that you are very satisfied with the rooms you already have.
In San Sebastian, the hotel is also in a best possible location. We have provided complimentary transfers in a Mercedes van to and for Mugaritz Restaurant (arguably one of the best restaurants in the world). In addition, we managed to provide you with complimentary upgrade and secure early check-in and late checkout for your room. And in Barcelona, the hotel offered complimentary transfers during your gothic tour of Barcelona.
I also understand that our tour guides were able to make last minute changes to your activities based on your requests we no additional fees. They also shared with me that you and your family were having a great time.
We have tried reaching you countless times to discuss your trip and how we can best assist you to resolve this situation. However our calls have gone unanswered and we hope that you take the time to read our responses.
We thank you for your business and again we are very sorry to hear that you did not have the best experience. We wish you and your family the best in your life and hope you enjoy your next trip.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"This travel planner and her team were excellent."
"[My agent] was very knowledgeable about her product and I felt confident that my travel plans would come to fruition with the...
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA