My trip to Andalusia, Spain was a dream I have had for a long time that finally materialized this past September. I visited Madrid, Granada, Cordoba, Seville, and Malaga. I have traveled a lot and continue to do as best as I can. I was raised in Europe and live in New York for almost 40 years so I’m familiar with this type of traveling. Normally, when I travel alone, as I did this time, I use reputable travel companies with good reviews but rely heavily on my friends’/family’s experience and suggestions. When I do that it seems that I enjoy my travels. This time things were different.
Unfortunately, this time I relied only on internet reviews when I picked Zicasso. The reviews were mostly favorable. Zicasso’s response was professional and quick. They matched me with an agent in Andalusia, this company. Initially, this travel company appeared quite responsive and professional. They assumed responsibility when they realized they were accountable for their many mistakes in the beginning and end of my trip. However, they totally lacked organizational skills, consistency in their provided services, ability to maintaining a level of quality expected, especially within my budget parameters (not to mention disregard of my indicated budget at first contact as they initially proposed a trip that cost more than double the amount I had indicated). I insisted that they stayed withing the budget I indicated. I even gave them a sample of an itinerary I wanted with details and proposed hotels. This company appeared to want to compete with upscale, seasoned operators seemingly lacking the necessary knowledge and ability to do basic things, and follow through. They seem to be driven by greed reflecting in their bookings of unjustifiable, confusing, occasionally random, or super-commercialized activities (any mainstream agent would have easily done that on a much lower budget). They lost perspective of my priorities or personal needs which I had originally indicated.Here is the list:
Worst example: with only one full day and night in Madrid, the itinerary was filled with too many things to do, all good if you have a few days, except surprisingly limited time for museums! Fitting in Prado museum, after I requested it, seemed as an afterthought. With an unpractical and unrealistic itinerary the travel company deemed appropriate to issue me the most expensive museum option: a 3 museum pass vs. a plain ticket to Prado (not even necessary since I could have bought it myself on location)! How would anyone realistically fit 3 museums visits (that’s the pass) when you hardly have time for one and even then only for 1 or 2 galleries? I needed to catch a train to Granada at 1pm and allow time to a) fetch my luggage from the hotel, b) go to the station. Unable to find enough time to even visit Goya and El Greco galleries properly made me very sad and upset and almost made me loose the train to Granada. And of course, left me with an awful taste of resentment toward this company. They tried to correct it by promising me a driver service from then on, something that should have been expected anyway.
Would I use this travel company again? Never. I would be happy to share details with anyone who is interested. The company left a very bad taste and would not recommend them. I will share similar reviews to the above on other travel platforms.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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