We would not have stayed in the accommodations in Puglia(trulli home)the place was very luxurious but we were claustrophobic in poorly lit trulli home. We did not anticipate this and if our agent had given us a little heads up we would have stayed somewhere else. And maybe stayed an extra night in Positano. But overall the trip was quite balanced and we saw a lot of unique quaint towns.
TRAVEL COMPANY COMMENTS:
I am very happy hearing you fully enjoyed your trip in Southern Italy and were able to appreciate the trip arrangements & organization. And I am very happy hearing you fully appreciated our suggestions (ie the stop in Matera that you wanted to skip).
Answering your comments in detail:
I apologize for the issue with the towels on the boat in Puglia. We correctly informed the boat tour company of your request (you indeed had towels on all other boat tours), but clearly this info did not properly reach the boat captain. Those were very busy days for that seaside areas but nevertheless we apologize for that inconvenience that should not have occurred.
Hotel: it is indeed a beautiful unique hotel located in the Trulli area in the center of the village. Considering the hot season and the fact that you were travelling with children, we had suggested a different property located in the Countryside of Monopoli amidst olive groves, with a nice pool and open air spaces … but you highly insisted you wanted to change to that hotel which you had selected yourself. We tried to give you our best advice on what we think was better for you based on our deep knowledge of the area … but in this case we obviously did not succeed.
We will make treasure of your feedback and I would love to welcome you and your family again in Italy soon! Warm Regards.
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