We would have opted for a bit more down time. Knowing now the areas and villages that we really loved, we would have opted to spend more time in some places and eliminated others. It was quite rushed, and on a few of them we ate lunch in the car so as to keep on schedule. Even though the itinery stated there would be time for lunch in some of the villages, there was not, so we would allow for more time to relax and have a leisurely lunch and take in the beauty around us.
Travel Company Comments
Dear Debra and Carl,
Thank you so much for the time you took to send to us your detailed review following to your trip in France. This sort of feedback is indispensable for us to control, maintain, and improve every day the quality of our services.
I’m happy to see that you’ve found your trip mostly enjoyable.
However, reading about your experience in train stations of Nice and Marseille, I realize that we have still to improve and work on our process and documents for that part of the trip: for instance we could specify more clearly the number of the train on your roadbook and advise the travelers to look for that number on the departure boards inside the station. Or maybe we can ask the driver (whenever it’s possible) a special VIP assistance to help the travelers to find their way and right train in the station.
Regarding your guide, the man who made the transfer from Avignon to Aix en Provence, I was disappointed to see that his skills in English are too limited to transform a 4 hour journey (I had asked him expressly to take his time and make you explore the region, and he had your program for the other days) into a real exciting and immersive experience. We’ll ask him to train and improve his skills in guiding in English. Also your review of your hotel is surprising as we usually have very good feedback from travelers for this 4* hotel. I will forward your comment to them, so that they will pay more attention in ventilation of the rooms.
So thanks again for all these comments, and be sure that we’re giving them a high importance, and will work again to improve the quality of experience of our travelers.
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