Spent more time in Myanmar and less time in Cambodia
Travel Company CommentsDear Thomas,As always, during pre-trip consultancy, our travel specialist proposed all services based on client requests and if any activities did not fit your preference, we would have been more than happy to take it out during pre-travel consultation or even while you were on the trip. This is always a challenging balance as some clients want their holidays filled since they have traveled a long way to our destinations and want to maximize their time to visit all the highlights. Regarding the Water Festival celebration in Siem Reap, the booking was made since 2018 and the date for the particular local festival was actually not yet fixed. The majority of our clients enjoy the local festivals during their holidays (we even had some complaints from our clients for not informing them about the existence of these festivals so that they could integrate them into their trip). Furthermore, we have had this Water Festival many times in the past but had no issue regarding the noise so that’s why our local team could not anticipate and gave them a pre-warning message about it. Again, on behalf of the company, we would like to apologize for the inconvenience. Our team always try our best to accommodate requests and we also take this as a lesson to improve our service. Lastly, in terms of accommodation in Siem Reap, as informed via email during the consultations process, both chain hotels in Phnom Penh and Siem Reap were unfortunately closed for renovation from May – Nov 2019 without any official announcement about their re-opening date. Therefore, our travel specialist suggested alternative options with a similar standard. Thank you for all of your constructive feedback including our restaurant recommendation list. We have already taken note and our product team will surely review and update it. In conclusion, it is our mission to provide high-quality travel experiences that are personal and unique to all valued clients. Hence, we much appreciate all compliments and constructive feedback about the trip since it is a great motivation for our continued development.Best Regards, The TravelTeam
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