This travel agency was a perfect fit for our group of 3 couples/long time friends. The quality and expertise of the service started with the Company owner who I spoke with before retaining this company to assist. Our travel agent listened carefully to the makeup of our group, our varied interests, and vague ideas of what we all wanted to see. He put together an initial proposed itinerary that was relatively general in nature, but allowed us to modify after gathering input from the rest of our group.
After securing the initial itinerary our agent turned us over to eh very capable in country planner, who handled every issues with grace and immediate responsiveness. Over the course of several months there were inevitable changes to the itinerary as we worked through differing flight times, etc. The final changes to the itinerary were only a week or two before our departure, but there were never any problems, which is remarkable given the relatively complex plans for each member of our group.
After arrival in Santiago our in country planner was available to assist with every question, request for side trips, or assistance with communication issues with the hotel, guides, drivers, etc. Her responsive service continued as our journey continued to Torres del Paine, El Califate, and Buenos Aires. She helped arrange horseback riding at an Estancia for part of our group, Tango lessons for me and my wife, and a last minute city tour. Truly exceptional service throughout the planning, changes, and during the trip.
Difficult to pinpoint as every location we visited had special attributes. Santiago's Memories museum and mountain biking with our guide were highlights of stage 1. Treking and horseback riding near Torres del Paine were incredible and beyond our expectations in stage 2. Walking the glacier of Perito Merino and then watching massive chunks of ice calve into the lake were definite highlights of stage 3 near El Califate. Virtually everything we saw in Buenos Aires, and just the overall feel of the City made stage 4 very special in a completely different way.
I might try to fit in another day in El Califate to see El Chaten. Other than that the itinerary was perfect.
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