Our travel advisor was patient, helpful and able to adjust our arrangements as we were clearer on what we wanted to do. She arranged a skype call with us to discuss our plans. Her advise on experiences for us turned out to be very good. We could have done with more detailed information about exactly what we were doing.
The trip went very well and as planned in most cases. Only problem we had was the meeting up time with staff from our Eco Lodge. Our guide has not been informed of the updated meeting point so meant a delay of 45 minutes. On the way back our guide had misinterpreted the time (language difficulties we think) and turned up for a 2.30pm pick up rather than a 12.30pm pick up. This did not worry us so much ( there was a cafe nearby where we had lunch) but meant a delay for the lodge's staff as they waited for the guide to arrive. We then had 5 hours before our flight left and nothing had been arranged for this time. Our guide took us to the airport to drop off our bags, then dropped us off at the Bird park in Iguacu. We got a taxi back to the airport. A nice experience and good of the guide to do this for us.
Visiting the Iguacu falls both the Brazilian side and the Argentinian side. Amazing!! We stayed a night at a thermal resort hotel which was great. The pools were fantastic! And of course the Eco Lodge at the Yacutinga Natioanl Park was a highlight. We enjoyed the forest walks, the kayak tour along the San Francisco River, meeting with the Wareni people and visiting the local tea factory at Androseto. The food was amazing, the best we had in South America!
Stay 2 nights at the thermal resort to enjoy the pools there.
TRAVEL COMPANY COMMENTS:
It’s great to hear you were pleased with our recommendations for travel options for your trip to Brazil, and that you thoroughly enjoyed your experiences at Iguacu Falls and the Eco Lodge. I agree more time at Iguacu would have been ideal, but since your time was limited and the Eco Lodge had so much to offer, you decided to spend more time there.
I did check on the timing issue for the transfers and was told your guide in Brazil did not have the updated drop off/pick up point for the Eco Lodge, and indeed there was a misunderstanding between the transfer driver and your guide on the timing for your pick up. I do apologize for the misunderstanding and delay, but I am happy to hear you were taken care of and could see the beautiful bird park while you waited.
We appreciate your comments and feedback.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Enjoyed trip the guides spoke good English and were all helpful..."
"This was my second time with this tour company, via Zicasso, and both have been exceptional."
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA