This tour company helped me to plan a custom 10 day itinerary in South Africa in Feb 2019. I was very impressed by their knowledge, responsiveness to questions and changes and how invested they seemed in making my trip everything I wanted it to be! I worked mostly with one trip planner. The accommodations suggested by this tour company were also beyond incredible. The trip was exactly as planned/discussed and there were no unpleasant surprises or changes. The one small snag was my transport from hotel to the airport one morning did not show up. Thankfully, my sixth sense was on fire that morning and I did not waste any time in calling the emergency contact number when they were all of 2 minutes late. In the end, after about 30 minutes, the local transport called to say they were not going to make it and to "find another way to the airport". Scary. One of the hotel staffers actually drove me to the airport at no charge and I made it in plenty of time for my flight! (Thanks Olivia, from the guest house in Cape Town, you are amazing!) While I believe the fault was on the part of the local transport company, the tour company was informed by them and emailed to apologize and arrange a refund. One other change was made on the ground due to a weather cancellation and the refund for that was also quickly handled by this tour company. Over all, I was very pleased with the company and would highly recommend them to anyone wanting expert advice on a custom itinerary. I ended up using the emergency contact in Africa twice and both times they were also very responsive.
The Makanyi lodge recommended by this tour company was INCREDIBLE. I wanted an authentic "bush" experience and did not want to feel like I was in a zoo with a million other tourists, waiting for a turn to get up close to the animals and trying to crop other tourists out of my photos. The quality of the lodge, the food and the amenities were beyond belief and the conservation efforts of the owners and the variety of animals we saw was well appreciated. The ranger and tracker were also incredible. We saw baby lions and the elusive leopard!
I can't think of anything I would change! I was limited by the realities of my vacation time and budget and this tour company met my priorities within those limits. In a perfect world I could have spent an extra day or two at Makanyi and an extra night in Jo'burg but within the limits I had set, it is exactly the trip I wanted and planned.
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