Less time in Mauritius and more time in South Africa.
Travel Company Comments
Dear Michael,Thank you so much for your lovely feedback and for highlighting both the positive and some negative experiences. At our travel company we strive to provide the best possible experience for our clients and take all feedback very seriously.
We did follow up with the airline as to why you were seated a few rows back from your family on the first leg of your trip from Oslo to Dubai. With family groups the tickets are sometimes booked across different groupings in order to get the best possible fare across the board for the family, however we always request with the airline that families are seated together. In this instance we addressed the issue with the airline, who admitted their error, and we made absolutely sure that you were all seated together on the other 6 flights of the trip. I do hope this didn't cause you too much inconvenience.
I also thank you for contacting me during your stay regarding the hotel in Mauritius which, while being a 5 star family resort hotel, did have a golfing focus and you felt was not at the standard of the amazing hotels/safari lodges you experienced in South Africa. We addressed the issues with the hotel manager, who took the feedback seriously and assured us he would do whatever he could to ensure you had a fantastic stay. We have also noted your feedback on the hotel's focus and duration of stay in Mauritius vs South Africa, and will keep this in mind for future clients visiting Mauritius.
Thank you again for travelling with us, and for your review.
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