I would not spend the three days in Cape Town. It's nice, but it's still a city. Would spend more time with the game drives.
Travel Company Comments
Thank you so much for taking the time to submit a Zicasso Review! My partner and I are so grateful for your review and sincerely appreciate all of your insight and feedback into your experience working with us and traveling. Thank you also for hopping on a call with me. We always value being able to chat through feedback over the phone, and we are thankful for your time.
We are so happy that you enjoyed such a wonderful time on safari in South Africa and that you had a great time exploring the African bush with your guide and tracker teams at each safari lodge. The Greater Kruger National Park is such an amazing place to enjoy sightings of Africa’s iconic species, and we’re so excited to hear you got to spend time with them at such intimate sightings. We are also so pleased to hear that the resort was such a highlight, and that the team really created a special end to your trip!
Mickey, thank you so much for your feedback on the accessibility of certain stages of your trip, especially your time in Cape Town. We sincerely appreciate you giving us your honest feedback, so that we have the opportunity to reevaluate and improve. When we were initially weighing accommodation options, we focused on your preference for an accommodation outside of the city center and accommodations with a higher staff to guest ratio, so that you would receive more personalized attention and assistance throughout your stay. I am so happy to hear that a team member was available to assist at all times, but I can completely understand that the layout of the hotel presented challenges. We will be sure to more carefully review potential obstacles and provide as much information as possible to help future clients make informed decisions and ensure their comfort level and abilities are continuously met throughout their trip. I was so glad to hear that additional supports we included, like access to a wheelchair in airports and on your city tours and pre-arranged round-trip transfers to and from dinner were a great help on your trip.
We also appreciate you letting us know that Cape Town was not as much of a destination highlight as your time on safari was. I know this was a place that you had wanted to visit, and I’m sorry the city did not deliver the experience you had wished it would.
Thank you also for your positive feedback on our thorough and conscientious approach to helping you plan and prepare for your trip. The little details are something we strive to carefully look after for all of our clients, from the time we start planning, to the moment they return home, and we’re so glad you felt well taken care of and prepared for your trip.
It was such a pleasure working with you, Mickey, and thank you again for your honesty and invaluable feedback! My partner and I are so grateful.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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