My daughter and I traveled to South Africa to visit my son, who is an exchange student living there for a year. I found the South Africa tour company through Zicasso and couldn't be happier with the outcome. Our travel agent planned an amazing trip for us. We were provided with many options, and lots of guidance along the way. Our trip was for 12 days with stops in Cape Town, Stanford, and Hoedspruit.
Every question or concern I had during the planning process was promptly addressed. Our travel company also went out of their way to assist me when the final deposit I wired did not arrive in their account. After working with my bank for two weeks to find out where my money had gone, and getting no answers, it was our travel agent who finally figured out what the problem was. My bank entered incorrect account numbers. It was a glaring error that she was able to point out immediately (I have since left my bank).
Our agent contacted us when we arrived and during our trip to see how everything was going. I let her know that everything was fantastic, but unfortunately our shark cage excursion was cancelled due to inclement weather. With no prompting from me, our agent had the money for this excursion refunded to me immediately.
Every hotel/lodge that we stayed at was magnificent, and exceeded my expectations. Every tour guide and driver that we were with, were timely, personable, professional, and knowledgeable.
I received outstanding service from beginning to end.
The entire trip was an amazing.
If I could take my trip again, I would extend my length of stay.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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