First of all, I would like to say thank you to the travel company for organizing such a wonderful trip for my family to explore Spain and Lisbon city.
However, there are two things that i need to highlight as follows:
1. Children car seat for 2 years old girl was not arranged in all cars. I was told that it's compulsory by law.
2. Tickets for sightseeing places should be prebook/prepaid with timing(if any) in advance to minimize the waiting time.
Overall, I would say all the drivers, tour guides are friendly and helpful.
Thank you so much
Travel Company's Comments:
Dear Ms. L,
Thank you very much for submitting your review for your trip. I am really glad to hear that you had a wonderful family trip to Spain and Lisbon. I will pass on your comments to our drivers and tour guides, they will be really pleased to hear your comments on their friendliness and helpfulness. This is why they are carefully selected by us!
For the two issues that you mention, first of all, my apologies for both of them.
We will keep on working to solve the issue with the tickets in the Royal Alcazar and I will make sure to give clearer information about the child car seats in future occasions. I should have told you once we increased the number of people for the second half of the tour that carrying a child car seat was no longer compulsory for that portion of the trip. My apologies for this.
Finally, I would like to thank you for having trusted us for planning your trip. Reading that you had a wonderful trip is our best reward!
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