Our first contact led us through the process and told us of the many options. He also advised us in some instances; and his advice turned out to be really good.
The website was easy to use and presented very thorough information.
Our travel company's planning worked like a charm. There were no scheduling "glitches." The drivers and guides were prompt and helpful. The guides were knowledgeable and interesting. The hotels were first-rate.
In the final stages of planning, we had a point-person in Estonia for questions. She always responded to our emails promptly. Throughout the planning process, I felt assured that things were well planned and there'd be no problems.
This is a hard question because we visited 3 different places and each one presented special interests.
In Moscow, I really enjoyed the Tretyakov art gallery because our guide showed and explained paintings that gave us insight into Russian history, culture and psyche. Of course, just seeing Red Square and all the onion dome churches really made us know we were in Russia.
In St. Petersburg, one of our highlights was our visit to the communal flat. Getting to talk to a "regular" Russian person who had lived through the Soviet era and her life in the communal flat was extremely interesting.
Of course, the Old City in Estonia is charming and full of interest, but one of the things that we really liked was learning about the nation since they have gotten their independence. The young, knowledgeable guides were very impressive.
Would NOT go to the Hermitage. There are way too many people there. Also, I didn't really enjoy seeing all the pictures of the czars and would rather have seen some of the other art.
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