I would rate them as "perfect" .. they were able to find out enough about us personally to then design a wonderful itinerary which worked like clockwork .. there were no glitches at all! And we did contact them with a question during the trip and they responded very quickly to our inquiry.
This is a hard one because the trip they designed for us had many different components .. different modes of transportation, different types of excursions. It is very difficult to single out one instance. However, I must say that the guided tours .. like the city walking tours .. with a personal guide .. proved to be an invaluable way to learn about the local place and its people.
Really not much at all .. but, given our age (67) and the distance we were away from home (State of Vermont in USA to Norway), I guess that we might have scheduled a few "down" days in the middle of the trip .. picked a locale where we would have not much to do in the way of excursions and we could just relax. It is a difficult task to have a down day when we are traveling to a country we have never been to and most likely (because of our age) will not return to.
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