We had an amazing vacation. Nothing in life is perfect. There were two close calls: one nearly missing our fast train from Venice to Florence and getting to the airport at last minute. I don't think these were the fault of our travel agency. The fast train near miss was the fault of the Person hired to take us from our hotel in Venice and put us on the right train in the right seat. He in fact put us on the wrong train and did not accompany us to the proper car and seat. That mistake was figured out by train staff minutes before the correct train left. The second was the fault of the Transfer people hired by our travel agency to pick us up and get us to the airport in sufficient time. They forgot about us and after a few phone calls, a car was sent but again that person already speeding because of lateness, let us off at the wrong Terminal and we were again scrambling to get to the right terminal, and just made it on the plane before the door shut. This was difficult both times as I am recovering from two hip replacements. However, I would book again with this company as these problems were the fault of the Transfer agents in Italy not being careful. We certainly have learned to doublecheck everyone from now on. Having said all of the above, I would use this company again for sure. I would just be calling the Italy office before each transfer to make sure they would be showing up on time and get to where we are supposed to be going.
The tours that were planned and booked for us were very very thorough and informative. They chose a company whose employees were all University Graduates and well versed in the history.
Call the day before each transfer and tour to ensure the drivers would be on time and confirm the drivers you get us on the correct train
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