In a word, the trip planned by this travel agent was exceptional. Aside from the pre-trip planning, we really appreciated the real-time assistance provided by the tour company during the course of the trip in executing itinerary adjustments when necessary. All of the travel, tours, and transfers were well executed and we did not experience any significant problems, which added to a tremendous travel experience. The accommodations, especially in Italy, were first rate, ideally located, and exceeded every expectation. The itinerary was perfectly planned. The private tours and skip-the-line entries to the major sites booked by the travel company were invaluable in terms of creating an enjoyable, informative, and memorable travel experience.
This was the first trip to Italy for our family and every part of the trip was memorable. My wife and I most enjoyed the time spent in Florence and Tuscany. Our stay in Trequanda, Tuscany provided a very welcome respite between visits to the city centers of Rome, Florence, and Venice. We took a bike tour in Rome that turned out to be a highlight for everyone in the family. This was not an activity that we would have necessarily thought to book on our own, so we are grateful for the input and suggestions offered by our travel agent.
At each destination (Rome, Florence, Venice, and Paris) we were scheduled for a private introductory city tour. These tours were welcome and useful, but in general we would have preferred a bit more time between arrival at each destination and the start of the tour. We often felt rushed with insufficient time to settle-in and have a quick meal (as we were often hungry following the fight or train journey) before starting the tour.
The quality of the introductory tours varied greatly. We recognize this to be largely a function of the individual guide that is assigned by the agency, over which the booking agent may not have direct control. The tour guide in Florence was particularly exceptional and conducted a tour that was engaging, informative and thoroughly enjoyable. We were also very pleased with the quality of the tour and the guide in Venice. By comparison, the guides in Rome and Paris were not nearly as engaging. The Paris guide in particular seemed very distracted and we were left feeling as though she would rather have been somewhere else.
We were very disappointed in the tour which was booked at the Eiffel Tower. The guide was late, leaving everyone in the group wondering if we were in the correct meeting location. This was a group tour and the guide was very soft-spoken and not the least bit engaging. It was often impossible to hear the commentary over the crowds. Further, it was not made clear until after the official tour was over that our tickets only provided access to the second level and did not allow us to visit the top. At that point, it was not possible to purchase a ticket to the top without going back to ground level, waiting in the ticket line, and then reentering the tower through all of the security. Accordingly, we missed a visit to the top. We definitely would not book this particular tour again.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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