Working with these agents was easy and seamless. An agent contacted me shortly after my inquiry with Zicasso about traveling to Costa Rica. I told him that my husband and I were interested in visiting Costa Rica but we did not know anything abut the country. Our agent suggested an itinerary to start with and after several emails and phone conversations we tweaked it to be perfect for our needs. He always responded to my questions and concerns immediately. He told me that he was available to us 24/7 and indeed he was. We stayed 12 nights and saw many highlights of Costa Rica from the Caribbean to the Pacific with knowledgeable and friendly drivers and guides everywhere. Every driver spoke English well, were on time, were proud of their country and enjoyed sharing information. The drivers made stops for picture taking and to see special sights along the route that were not on the itinerary. We loved that. We stayed in 5 lovely hotels. The evening we arrived our agent met us at our hotel in San Jose to introduce himself and welcome us with a nice bottle of wine and delicious Costa Rican candies. Also, upon arrival our driver gave us a packet of vouchers for every activity as well as a printed detailed itinerary. Everything went like clockwork. They even called a couple of times to check on us to see how everything was going. These travel specialists were always attentive and caring and very very organized, which we greatly appreciated.
The air conditioned Manatus Hotel was 5 stars. The 3 meals/day included meals were the best we had anywhere, even in the States. The staff was superb. The guide we had on the Tortuguero Canals was the best--extremely knowledgeable and all around delightful. We saw more animals and birds on the Manatus property and on the canals than we saw anyplace else. One of our favorite activities was going to the Organic Farm at Arenal. We had a private tour of the fruits and vegetables grown on the plantation. Our guide was so knowledgeable and loved what he did. Grandchildren of the owners put on a dancing show in costumes which we enjoyed watching with another tour group that was there. We all participated in a fun game that is enjoyed at Costa Rica parties. We made tortillas from scratch and a delicious Costa Rican salad made with vegetables grown on the plantation. We were served a fabulous Costa Rica dinner, dessert & coffee grown and roasted on the plantation. We thoroughly enjoyed this evening. Also, we enjoyed an "insiders tour" of the La Paz Waterfalls. It was fun to have Tucans sit on our arms and hummingbirds feed from feeders we held--their little feet resting on our fingers. I enjoyed the Cloud Forest Lodge but my husband did not because it was too cold for him. However, I felt very lucky to meet the founder of the orchid garden and his wife who only visit once or twice a year. Also, their botanist who only comes 1 time a month. They took me on a private 2 hour tour of their beloved orchid garden giving me an appreciation of wild orchids. Their botanist even took a very tiny orchid that looked like a spec and put it under a microscope to look at. It was breathtakingly beautiful. This was very special and just a lucky thing for us to meet these knowledgeable people. Also, the various hikes along rushing rivers were lovely. The sunset "sailing" and snorkeling in Manuel Antonio was a nice way to end our trip on the last night.
We would not take the sky tram. The activity took a total of 3 hours from the time we were picked up and dropped off at our hotel. The sky tram was 8 minutes up and 8 minutes down. I made a mistake in requesting this activity.
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