We have just returned from a trip to Chile. Our travel agent arranged our trip and I cannot speak highly enough of her, and everyone else that we met on her team. She organized a 5 day trip to the Atacama Desert and a day trip to Valparaiso which followed a business trip that my husband attended in Santiago.
This travel agency was one of 3 agencies that Zicasso contacted us with when we began planning our travel. All were good but this one stood out from our travel agent's initial email and phone call to us. She provided us with several possible detailed itineraries in Atacama and was knowledgeable and helpful to us in making our choice of the Atacama resort. We highly recommend this hotel! It is situated close to the town of San Pedro in a beautiful valley. The hotel sits very naturally into the setting. It's quiet and the rooms are comfortable. We chose the all-inclusive rate which included 2 guided half day tours or one full day tour per day, and all meals. We stayed in Atacama for 5 days and every day we explored a new and different terrain. The guides were fantastic! And, it was nice to come back to relax at the hotel and enjoy a delicious meal with great service.
Every day in Atacama was spectacular! Don't miss the trip to the geysers, moon valley, Atacama salt flats, bathing in the hot springs, hiking in the death valley and petroglyphs. We took a day excursions up over a pass with excellent vistas to the volcano and Bolivia, and had lunch at a salt flat with no one else around. So special! Another highlight was stargazing at the hotel on a clear night with fantastic viewing of the milky way and Saturn through a telescope.
This is a personal thing but speaks to why I would definitely contact this company again to arrange travel. I would not take my eyes off my personal belongings.
I had my back pack stolen in the hotel lobby by a "professional" thief. I literally turned by back and it was gone! It contained my passport. It was an inconvenience that prolonged our stay in Santiago for two days. The guide and driver from our travel agency stepped right up, helped me file a police report, go to the immigration office, and communicate with the hotel staff while our travel agent was inquiring with the embassy and airline about new travel. They re-arranged the itinerary for our planned day trip to Valparaiso and in the end, although the day started not so great, it ended on a very positive note. Throughout the two additional unexpected days in Santiago our travel agent and the hotel staff went out of their way to take care of us.
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