This travel company is the most responsive tour operator I've ever worked with. They arranged a great tour in Bali, however, the Komodo National Park portion was terrible.
My Bali tour was fantastic. The local tour operator was amazing, attentive, knowledgeable, and accommodating. He took into account my preferences on the go and happily visited additional places when we were running early. Additionally, the accommodations arranged in Ubud were very enjoyable.
Labuan Bajo (Komodo National Park) was not so good. The local tour operator here was nothing short of a disaster. They operate the slowest boat I've ever seen, wasting hours of time. They visited the islands in an order different from the itinerary that was worse for a variety of reasons, as well as skipped one islands I was supposed to visit. The promised English speaking guide didn't actually speak English. They picked me up on a motorbike without a helmet. These are just the major issues with this provider.
If you're sticking to Bali, this company is a great choice. Either way, you'll definitely appreciate the speed with which they respond to all inquiries and do their best to resolve issues as they arise.
Travel Company Comments
Dear Mr Y,
I just wanted to follow up on your comment posted with Zicasso. First of all, I would like to apologize for the inconvenience that you experienced during the holiday. I do appreciate your feedback and input as these serve for us to improve our service and the partners with whom we are choosing to work. I also want to let you know that this won't happen again in the future. After all, my guests' satisfaction is the top priority and we do take your comments seriously.
I wanted to let you know that I did follow up on the issues that you have mentioned:
1. First of all, thank you very much for your kind feedback about our easy communication; that it was very fast planning due to the time constraint.
2. I am also very happy and glad that the Bali part was very enjoyable for you. Bali is already very open to travelers and the local people there are very open-minded too. Hence, most of the people that I work with are also very cooperative and value our travelers highly.
3. As for the Komodo part, I am truly sorry for the inconvenience; this never happened before. But, Komodo is respectively new to tourism compared to Bali. So, people there are relatively more secluded and have yet to realize the importance of having foreign travelers in Komodo. Myself and my company have also tried our best in giving the most we can so that the travelers can enjoy their holiday in Indonesia. All is written down by email with the tour company and I have also called them everyday before the tour started so that everything would go well according to the timetable. Hearing from you was also a shock for us and this will serve us as a base to improve the tour in Komodo. Seeing this case, there is more work we can do to make sure to avoid these kinds of problems in the future. Smaller islands are more prone to these kinds of problems due to the lack of tourism experience of the people; of how important it is to make the travelers happy and have an enjoyable trip. That is why we always call and double-check everything.
Overall, I apologize for that inconvenience and I have addressed the issue with my local supplier and I am very open to discussing this. Your feedback has prompted me into looking at better alternatives. Again, thank you for traveling with us and your feedback.
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