I would have rated the trip 5 stars if it is not for the fact that our transfer from Sydney airport to the hotel by the limousine company was messed up. Our plane was half hour late and by the time we reached the baggage claims area the limousines driver was no where to be seen. We ended up taking taxi to our hotel. We did not enjoy queuing for 45 minutes to get a taxi. Arriving at the hotel one and half hour later than it should and screwed up our dinner plan.
I would strongly advise not using any limousine company that is unreliable and has only 30 minutes wait time.
Our travel specialist is very responsive and planned our trip very well. She answered all our questions promptly. When we told her about our problem with Sydney airport transfer, she jumped on the case right away and was able to get refund for the transfer.
I will highly recommend her to our friends and family. We will contact her again if we plan a trip to New Zealand and Tahiti in the future.
She is definitely a 5+ stars travel specialist!
Sydney tours and full day Blue Mountain tour
I will definitely not use any limousine company with only 30 minutes wait time.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to post your review and we are delighted you enjoyed your trip. Our sincere apologies for the issues you experienced with the transfer driver on arrival in Sydney. The limousine company was monitoring the arrival time and should have been there to meet you as scheduled, as they were not we pushed for an immediate refund as you stated. We appreciate all your feedback and kind words for the service you received from your agent.
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