The trip put together by this travel agency was AWESOME!! During the planning stage, our travel planner listened carefully to our general planning ideas and talked with us about our previous travels and what we liked and disliked about the activities on those trips. She coordinated conference calls to ensure that she had input from each of the four of us. She provided insight and sensitive opinions to our original general itinerary ideas that were ‘spot on’, and together we were able to hone in on what we considered to be a perfect schedule for all four of us. For example, our travel planner highly recommended that we spend at least one night, if not two, at the an ecolodge in Cape Otway along the Great Ocean Road. We changed our travel dates by a few days to wait for them to open in the spring. That was truly one of the memorable highlights of our trip.
Once we signed the contracts, the rest of the travel company staff were mobilized. Just like our travel planner, they were all friendly and personable, while providing very professional and competent assistance and guidance through the process. They were all very good about communicating with everyone in our group about what we needed to do and where they were in the process of finalizing our arrangements.
One of the people in our group had a serious accident only a few days before the commencement of our adventure, which meant that the two of them were not able to share in the travel experience. The advanced test of an excellent travel agency is not in the initial planning, but in how they handle a last minute change to the plan. Our travel company really came through for all of us - making changes with all of their providers on short notice and almost immediately providing all the information necessary for making travel insurance claims (ALWAYS get travel insurance!!).
The hotels/apartments that the company booked for us were elegant and well-appointed, as well as being centrally located for our activities. There were absolutely no hitches in the itinerary - from transportation to and from the airports to pick-ups for our scheduled tours and activities. The individual tour guides were excellent - knowledgeable and personable.
If you are looking for an extremely organized, knowledgeable, insightful and experienced travel agency for Australia and New Zealand, we HIGHLY recommend this company!! They made us feel like we we were their most important client - a sentiment shared by another of their clients that we met along the way!
This is a difficult question, as each day brought its own joy and unique memories. We absolutely loved Port Douglas and the trip to the Great Barrier Reef was something that no one should miss when in Australia! Even if you are not a swimmer, you can experience the reef in a glass bottom boat. An individual guided tour by an aboriginal artist is interesting and very educational - we learned a lot about aboriginal history and culture.
The Sydney Opera house is another icon to be experienced, not just viewed in a picture.
The Great Ocean Road is best experienced with a guide - so that you can take in one awesome view after another. We truly enjoyed the Cape Otway eco lodge and highly recommend a two night stay. Seeing koala bears and large numbers of kangaroos in the wild is amazing. They provide history and education about the animals of Australia - as well as elegant and tasty breakfasts and dinners.
The ‘Sound’ boat trips of Queenstown, New Zealand are awe-inspiring. The bus trip to the Milford Sound is quite long, but they make scenic stops, so it is worth it. We recommend flying back to Queenstown - not only does it shorten the day, but the views are breathtaking! Another fun activity is the Dart River jet boats!
A dinner in the home of a Maori family provides a very personal connection to learn about the Maori culture and history that you may not experience in a large group. Wonderful people!
Traveling through the caves of Waitomo, with their glow worms, is also a very unique tour! We recommend going to more than one cave, as each of the tours provides a different view and understanding of these interesting creatures.
if we had the money, we would spend more time there!! We would definitely arrange the trip with this company!! Otherwise, it was as we dreamed and planned.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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"Without reservation, we would highly recommend this travel agent and her team to anyone traveling to Australia or New Zealand...
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