Really great service and all of the guides were prompt, friendly and helpful. The only issue on our trip was that the bike tour we booked was changed to a different tour which was much longer and more challenging than what we were expecting. It was also rescheduled to a different day which changed the order of our activities/excursions and we didn't find out until the day before--not a huge deal.
We would eliminate the James Bond Boat tour and the Sticky Water Falls excursion--there really wasn't much to them and wasn't worth the drive out to see just that. It should be lumped in with other waterfalls or temples in the area to make the drive out more worth it.
We would include Chiang Rai to see the White Temple in place of the Sticky Waterfalls excursion.
Travel Company's Comments:
Thank you so much for sharing your comment with us.
With our gratitude, we would like to express our special thank for choosing Zicasso and our company as your trust-worthy travel planner. As your comment, we are joyful to hear that you and your friend enjoyed the getaway in Thailand with us. Besides that, we also recognized that your trip still had some concerns apart from the positive side. After checked with our local officer, we would like to make apology for this inconvenience and explain your concern briefly as below.
The Koh Yao Noi Biking Tour: As confirmed itinerary, we were supposed to arrange this join-in tour on Dec 29th. However, on that day, the biking tour company did not receive enough bookings as they need at least 04 guests to run this tour. Thus, they had asked our local officer if they could move your booking to Dec 28th. Our local guide was asked to mention this matter with you upon arrival on Dec 26th. Somehow, our local guide did not make clear this reason with you since he was afraid that you and your friend would be upset.
On Dec 28th, our local officer got reported that there were 06 persons including you and your friend joined this tour. By the end of year, the weather in the South is very unpredictable which causes rain in some regions in island. Thus, it affected the biking route as some roads became muddy and slippery. Due to guests’ safety condition, the biking guide changed the biking route a little bit, so the route would be further compared to estimated route in tour description. For this issue, the biking guide is very sorry for not informing you and other guests on spot. We hope you can understand that the biking route can be sometimes changed which subjects to the road condition and weather.
Other beach activities in Phuket: As your confirmed itinerary, we also confirmed 02 beach activities which are Phang Nga Bay Full Day Tour From Phuket and Phi Phi Island & Bamboo Island By Speed Boat (Join-In). Therefore, we are wondering about the James Bond Tour as it was not confirmed in your itinerary. In Dec 27th, we got informed that you had asked our local officer to cancel Full Day Phang Nga Bay Tour since you preferred relaxing at hotel, hence our local team amended service as your request. Through this comment, we have taken note your constructive comment and will improve its logistic matter for next trips.
Sticky Water Falls excursion in Chiang Mai: Our Sales team had gotten this request to book this tour for you and your friend. Based in your comment, we have taken note your constructive comment with our local officer and supplier accordingly.
Again, we sincerely apologize for all inconvenience caused to you and your friend in Thailand. Your constructive feedback is very precious to us since we always expect our tour to be suitable with all clients. In conclusion, whenever you plan to come back South East Asia or neighboring countries, it is our pleasure to be a travel planner to create the most memorable getaway for you. Our company has offices across Asia and we hope to have another opportunity to serve you again.
Wish you an successful and prosperous New Year 2018 !
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