Right from the start, our agent was extremely responsive, and available to discuss our trip over email and phone. Even though our agent is primarily located in Madrid, he made time whenever I wanted to speak over the phone, and answered all emails/questions within a day. He really created a trip itinerary based on our requests, and tried to get to know our likes/dislikes in order to better organize our trip.
We visited multiple cities in both Portugal and Spain, and had logistics to plan between all stops. All of our arranged private transfers, and travel details were spot on, and on time as well! We had smooth transfers between all cities, hotels, and airports.
The guides and contacts we had throughout the trip were also great. They were knowledgeable, good communicators, and had great passion for showing us around their countries/regions.
Our agent truly went above and beyond to help us through the trip. We added some last minute requests just a few days before the trip began, and he worked immediately to try and get those added for us. Restaurant reservations, winery visits, and organized tours were all taken care of promptly, and with a smile. Emails and requests send during the trip were responded to immediately.
Even when an item was left at the hotel after checkout (our own fault), our agent personally called the hotel and arranged to have the items shipped and returned.
We wanted our trip to be about food and wine, as a way to experience the culture of the countries.
Our travel company provided some really informative food tours, and winery visits.
We visited wonderful wineries in the Douro Valley, Portugal - beautiful landscapes and views, and great wine as well.
We also had an off-the-beaten-path exploration of Jerez, Spain - meeting local grape growers and old family run sherry wineries.
Food-wise, we got many great suggestions from our travel agency on where to dine. The food tours got our taste buds flowing, and showed us many great local places to eat. We were also able to secure reservations at some really fantastic, really popular, and even Michelin-starred restaurants through our agent.
Our travel agency provided a truly memorable experience everywhere we went.
We had a wonderful time on the trip that was prepared by our travel company. Our agent gave us really personal attention and recommendations.
I would work even more closely with him in the future, to let him know what we like when we travel, and what one-of-a-kind experience we are looking for, so that he can provide the best customized experience. Our agent really tries to get to know you, and all the travelers when you book a trip with him.
Thanks for the memorable trip!
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