This was a 14 day itinerary which included Cambodia (Siem Reap, Phnom Penh), Laos (Luang Prabang) and Vietnam (Hanoi). Our travel company was responsive to our our desire to see historical sites as well as experience nature. They also made excellent recommendations including spending time in Vietnam which was actually one of the highlights of our trip (Halong Bay). The itinerary was well-selected with excellent guides in each city. Transfers were relatively seamless and we had a consistent guide and driver in each city. There was time to rest in the afternoon or we modified the schedule if we were fatigued. Overall the trip was well-planned and we felt well cared for.
The 3 day cruise of Halong bay, walking the quaint streets of Luang Prabang, seeing Ankgor Wat and Ankgor Thom in Siem Reap.
All of the hotels were excellent except for the hotel in Phnom Penh. Several of the rooms/hallways had an odor, the pool was in a separate building and it was not as new/clean as the other places we stayed (which were fantastic).
Also we needed 3 pictures and specific amounts of cash to purchase a visa in each country. We were able to get through without difficulty but we would have loved to have a bit more information about customs/immigration in each country.
Travel Company's Comments:
Dear Michelle and Joette,
I would like to express my appreciation for your valuable comments concerning the visa and the hotel in Phnom Penh. Please accept my apology for the inconveniences you experienced during the trip. As a travel specialist, I have always tried my best to create a seamless trip for my travelers. I am sorry to learn that you had some confusing time at the airports to complete the visa procedures. We have created our “Useful Information” in which we listed visa information and send to travelers before they depart like I did with you, but we still have work to do. Your feedback will help us target further improvement to ensure you / other travelers have a more pleasant and flawless travel experience when traveling with our company.
I understand selecting the right hotels will contribute a lot to the success of any trip. I am happy to see that you are satisfied with most of my recommendations. This hotel received good feedbacks from our clients before. The hotel has two buildings on the same road, just opposite to each other. I tried to note with the hotel to book your room in the building with pool but this is subject to availability and it comes as “first-come first-serve” basis. Regarding the odor and their cleanliness, I have shared your comments with the hotel and strongly suggested them to have proper actions to improve these.
I also believed that you and Joette had many lovely moments in Indochina. Your good comments has been well noted and shall actively recommend them to our future clients.
While I cannot undo what happened, I am happy to offer special care and discount for you if you do any future trip with our company and Zicasso.
Once again, thank you for caring enough to tell us.
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