Our hotel in Auckland was very nice. We were very happy with the location and the hotel bed was very comfortable. The restaurant in the hotel had a good selection and the food was very good.
The taste of Waiheke tour was outstanding. We all very much enjoyed it. The lunch served was some of the best food we ate while in NZ.
We were very disappointed in the 10 day south island tour.
First the good part. Our tour director as good, very informative and a nice man. The driver was very nice and a very safe driver. We had a difficult time understanding him, partly because of his microphone.
Now the rest. When we boarded the coach 60 % of the passengers were sick. They had been on the North Island for several days and passed around a virus. Our first day , leaving Christchurch, everyone was coughing, sneezing and blowing their noses. We complained to our tour director and he told everyone to use hand antibacterial gel. By the second day several of the people that had joined the tour in Christchurch, including the 4 of us, had contacted the virus. Nothing was done to sanitize the coach or to provide face mask. By the time we were in Queenstown several of us were at the doctors office. Still everyone was coughing, fevers, sneezing, etc. I missed out on 4 dinners due to illness and I know many others were very sick. NOTHING was done, no preventive measures, by the tour company. As we traveled through N.Z. we went to several pharmacys and were told that this is very common to have a coach arrive with a bus load of sick passengers. Obviously this ruined our trip.
I would never recommend traveling on that tour bus to anyone. We are home now, April 9th and still sick. I would expect that if this is the normal and nothing is done to disinfect or change air filters, then people need to know what they are getting themselves into.
When we left N.Z. we traveled to Fiji with plans to scuba dive. Of course that didn't happen due to sickness. So our entire trip was ruined.
Besides the sickness, the hotels were OK. Probably the nicest was in Queenstown. But I was in bed the 2 nights we were there and didn't get to enjoy it.
The food was buffet, buffet, buffet. Same food every night. Very disappointing.
The wine tour at Waiheke
Not take the bus.
TRAVEL COMPANY COMMENTS:
Thank you very much for your review and feedback.
It was nice to speak to you upon your return, and we are glad to hear that you were happy with the driver, guide, locations, accommodations and experiences on the tour. We are sorry that you got sick and couldn’t enjoy the trip fully.
There are processes in place that the tour company follows. Every night they vacuum the coach, sanitize all services as well as change and sanitize the air conditioner filters. They do this regardless if people are sick on tour or not. They also keep hand sanitizer on board and encourage all travelers to use it each time they board and depart the coach.
If medical treatment is required, the tour director will personally take travelers to the pharmacy to get any over the counter medication. If any prescriptions are required, they will assist in making doctor appointments and getting them there and back.
As you know, I am helping to coordinate the communication between you and the tour company to ensure this complaint is looked into seriously. This is something we are also very interested in to ensure this does not happen to future clients.
Unfortunately people getting sick while on holiday is common and unfortunately out of our and the tour company's control, they do however try and minimize this as much as possible. We did offer the clients travel and medical insurance which they declined; this would have helped pay for any medical expenses they incurred while on holiday.
While getting sick on group tours can be quite common, this is the first time we have had clients mention getting or being sick let alone that it negatively impacted their holiday to this degree. It is very unfortunate.
We thank you again for your review and hope that you will return and perhaps consider a custom trip.
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