We enjoyed our honeymoon to NZ and AU. All of hotel and airport transfers went smoothly except one (Our driver from AUK airport was not in the pick-up location described to us in our itinerary. We called the local telephone number provided and eventually connected with our driver. It was about a 30-45 minute inconvenience.) Also, one leg of our tour to Milford Sound was canceled due to inclement weather. We were promised a refund and we are still waiting for the credit to appear on our credit card. The thing we appreciated most about our trip was the boutique hotels, many of which had kitchenettes. We stopped by local grocery stores and had breakfast in our room most morning to save time and money.
Our tour schedule was aggressive, so we were constantly on the move. If we had to do it again, I would probably spend less time in the major cities like Auckland. We really enjoyed the south island of NZ and the warm-weather outdoor activities in AU.
TRAVEL COMPANY COMMENTS:
I am so pleased you enjoyed your honeymoon adventure in New Zealand and Australia, Mary Kay!
I was unaware that you experienced confusion with your transfer pick-up in Auckland and I am sorry to hear of this. We have been using the same drivers and also providing the same arrival instructions for many years, so I’m not sure how he was missed with your name on his sign. We do provide each client with telephone numbers for the transfer company so that in the event of not connecting immediately, there is always a way to make contact, as you had done.
I did email Karl with a copy of the receipt for your refund as proof that the transaction occurred. As I mentioned to Karl, the credit card companies can take up to 2 weeks to post the credit back to client accounts, even though the refunds have been processed on our end.
All the best in the New Year to you both
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