There were great things about our South America travel agency and other things they might consider improving on.
Great things: I called the day I was leaving on my trip because I noticed that we had no way to get from The international airport to the local airport. They booked a private driver at no additional cost. They timed our flights perfectly (a couple long layovers, but better that than too short). Offered a refund on the full day tour in Rio, when I communicated our disappointment with that tour. They said there was a miscommunication and they were still researching what happened. A full refund was received 4 weeks after the agent offered a refund. Just to clarify, I didn’t expect a refund when I communicated what happened with the day trip. So I believe the agent went above and beyond to make sure we were happy with our experience.
Potential Improvements: I felt like had had to stay on them to book our flights and to provide documents and flight booking numbers.
The private guide in Iguazu Falls was amazing
Private tour in Rio, instead of a city tour (which took way longer than it should have and the tour bus dropped us in the dark two miles from our hotel).
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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