We had a wonderful trip and appreciate all the help we received with our itinerary. This travel company was extremely helpful and accommodating. We had an extended family of 8 people with different needs and wishes. Our agency met everyone's needs and planned an amazing trip for us. Every detail of the trip was reliably met and we never worried about our plans. The accommodations that were chosen went beyond our expectations and every detail of the itinerary was met promptly.
Throughout the entire period of planning for the trip, our travel company stayed in constant contact with us and kept us informed. They made sure we had all the required information and documents and they were easy to contact when we needed to reach them.
Our most enjoyable part of the trip was the safari guides. We had an amazing time at our private resort with attentive staff and guides.
The promptness and reliability of our itinerary made the vacation enjoyable, relaxing and free of stress. This is the best way to plan a trip.
On our next trip, we will consider the needs of the few people that need more rest. A few of us could have used more rest days and eliminated a couple of the tours, especially at the beginning and end of the trip.
We were disappointed with our last tour guide who was more concerned with his affiliate commissions at each tour stop than with the desires of his customers. On our next stop to Joburg, we would hope to have a more customized experience with our tour. We would not recommend this guide. He was friendly and polite and he went out of his way to transport our luggage to our next hotel. However, the tour was his agenda and we felt exploited at each of the tour stops as they obviously seemed to be his affiliates. We stopped at lunch where a couple of large tour buses were unloading. We were funneled into a restaurant with over-cooked, over-priced cafeteria-style buffet food and it was so crowded we were literally bumping shoulders with other customers. Since we were already running late for the Apartheid museum, we didn't feel like we had time to complain and move to another restaurant because it was more important to finish quickly and carry on with the rest of our tour.
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