This agent and the team at this company were great to work with in planning my 2.5 week trip to Europe. Since there is plenty to see in Europe and my trip was pretty much an open book, my agent had some great recommendations on how to vary up my trip, asked great questions over the phone to get to know my travel style (since I traveled solo), then put together a fantastic initial proposal. The proposal had to go through several iterations to get to the price point I was looking for, modifying mainly hotel accommodations as needed and to my liking to make sure I had a fantastic trip and still had somewhere clean and comfortable to rest at the end of each day. The final itinerary was then mailed to me in a very well-organized packet along with an itinerary summary page with tour meeting times and locations, vendor names and contact info, along with helpful tips on traveling to each destination. Although there were a couple of hiccups on the trip (not within the travel company's control), My agent was very responsive in addressing them. For example, when I couldn't locate my driver upon arrival at the airport, I sent her a text and email and she immediately sent the driver's contact info so I could call and locate him. Also, when my hotel in Barcelona charged me for my accommodation even though it should have been prepaid, my agent immediately contacted me to explain that prepayment provided to the hotel did not successfully go through due to fraud and the travel company immediately issued a check for reimbursement. My agent was accessible all throughout my trip for any urgent matters. All in all, I had a wonderful, memorable time!
There were so many things I enjoyed about my trip it's hard to narrow it down to even a few. However, I especially enjoyed the city highlight tours, foodie tour, hot air balloon ride, and accommodation at my final destination (beachfront view at a 5-star resort in Mallorca). I also enjoyed all the people I met on the small group tours, people from around the world, some of who share the same passion for travel as I do. It was also just great to have every detail taken care of from start to finish. All I had to do was review the subsequent day's activities the night before and go! :)
If I could do this trip again, I would either add more days, do more half day tours instead of full-day tours, or slow the pace just a tad so I could rest a bit more in between. My trip was action packed and so a little bit exhausting (in a good way, though!), mainly because I wanted to keep busy, but I especially wish that I had an extra day in Mallorca at the end to just enjoy the resort itself and its beautiful beachfront.
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