Our Portugal travel agency was truly phenomenal. Our representative took care of every detail and provided wonderful customer service both before the trip and during. She and her co-owner even drove to the Porto airport (from Lisbon) to pick us up. When our flight back to the States was canceled due to weather, she very quickly arranged for another night at the hotel for us (at a rate below what we could get) and then drove to the hotel herself to assist with payment. They were really wonderful-every detail was customized for our personal preferences and the tour guides they got were knowledgeable, interesting and incredibly informative. And on the day that we traveled from Porto to Lisbon, our representatives took us themselves and spent the day touring the sites as our guides with us.
We especially enjoyed our time in Porto as well as the day trip to Guimaraes and the stops at the Monastery and the town of Oboidos during our drive from Porto to Lisbon. The private guided tours really opened up the different places to us and the rich history and culture of Portugal. We also LOVED our Fado night which they arranged for us at a local place where they are friends of the owner. The experience was amazing and the owners of the Fado restaurant were unbelievable. Instead of feeling like a cheesy tourist experience, it really felt like something special.
We would have reduced the amount of time we spent the guides each day. They were wonderful and so informative and they made our trip very special, but their willingnees to spend entire days with us and the long days we then spent seeing the sights combined with jet lag meant we were a bit too tired to fully enjoy the nightlife of Portugal.
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