Our trip to NZ was absolutely wonderful!!! Everything went smoothly and despite one planned activity cancelled due to weather, we feel we had an exceptional holiday. This travel company gave us incredible service, right from our first conversation with our agent to presently arranging for our refund on the cancelled activity. He listened to what our expectations were for visiting NZ and what we were willing to spend. When our packaged itinerary arrived in Canada, we were extremely impressed with how detailed and professional the whole itinerary was presented, each area ( e-tickets, vouchers, driving instructions, etc.) individually categorized for easy access during our trip. When the one planned activity had to be cancelled our agent answered our email promptly, which made us feel like he was there for us during our whole visit to NZ. Our travel company's service was beyond our expectations. One of the best Travel companies we've ever worked with. Thanks for so many wonderful memories!!!!
We really enjoyed the Ruby Bay /Nelson area for the wine tasting and the ambience of the B&B. Our travel company had suggested this accommodation and I wanted to stay elsewhere. I was very happy that we did stay here after all, as this place was our favourite. Our travel company also recommended we stay at the QT Museum Hotel while we were attending a workshop in Wellington. This was another great recommendation. Our most memorable part of our trip was the heli-hike at Mt. Cook where we were in awe of the natural beauty and hiking on a glacier was a first for us. We also got introduced to riding electric bikes in Queenstown on a self guided bike/wine tour. Another memorable experience! Rotorua and the Wai-O-Tapu Geothermal Wonderland was awesome, along with the Glow worm Caves. There were just so many wonderful experiences on our trip..........
I think we would up the thrill of some of the activities more like the horseback riding where we just walked and being a little more experienced riders, prefer to at least trot on the tour. Another example in the Glowworm cave Tours, we would probably enjoy repelling into the water and floating through the caves. A little more physical engagement in the activities would be something we would do differently.
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