This company is a 10/10 and maybe even more for always going above and beyond. Our travel consultants truly exceeded my expectations and planned a beautiful trip for me and my mother. We cannot speak any Spanish at all but that didn't matter, our travel consultants hired the best drivers, tour guides, took care of all logistics and were always reachable 24/7 that we always felt loved and well taken care of. The trip planning was absolutely flawless, there were no points of confusion at all! We stayed in constant communication using WhatsApp on my phone and every evening our travel consultant would provide an overview of the next day's logistics and activities. I've used Zicasso before for Italy but that company didn't stay in close contact during the trip at all nor did they track our journey. This company is the exact opposite, they tracked our journey through the whole way, and even spoke to each driver and tour guide to make sure they tailored everything to our interests. To me that is being customer driven, delivering the excellence of service and they've set the bar very very high. I know that not all travel agencies do this and this travel company has spoiled me forever!
We traveled from Portugal to Sevilla and our travel company took over from there. I truly enjoyed Sevilla - the private tour guide was great and I loved how our tickets to the Real Alcazar included the royal apartments (I forgot that I casually mentioned wanting to see the apartments but our travel consultant remembered!). From Sevilla we had a lovely day trip to Cordoba, then from Sevilla they arrange a private transfer all the way to Granada. In Granada they arranged an awesome private tour of the Albaicin and tapas which provided us a good lay of the land for visiting the Alhambra the next day. From Granada we traveled by train to Madrid, and there we had the best time being guided for private tapas and a private day tour of Toledo the next day. After Madrid we took a train to Barcelona where we spent the last couple of days sightseeing on private tours before a return flight back to the Bay Area. Everything was simply amazing - definitely the guide in Madrid/Toledo was the best memorable. We couldn't have found him without this company. They know the best local tour guides and hire the best, and this is exactly why I wanted to go with a company based in Spain.
NOTHING! It was absolute perfection. This travel company is super accommodating, even letting me chose my own hotels since they know I like the unique, boutique hotel experiences. They are not under contract to any large hotel chain so they are completely customer driven. They are the best, when I return to Spain or Portugal I will use them again.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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