After experiencing a stress free and wonderfully planned trip to Australia and New Zealand we knew we would be using Zicasso again for our trip to Spain and Portugal. Within a day we were contacted by and agent from this travel company.
Our agent called and spoke to us to get an idea of what things we like to do and see on vacation and had a sample itinerary back to us within a day. We did some research and "tweaked" some things a bit to make it more personal to our taste. No matter how many emails we sent or questions we asked our agent got back to us with information quickly.
We had walking tours, bike tour, and a hiking tour giving us many different ways to explore each city. Our agent also gave us ideas of what to explore during our free time in each city as well as a list of restaurants, places to go for a drink, and places for the best views. She even supplied us with maps for each city.
We had private drivers waiting for us at each airport and train station to take us to our conveniently located hotels. We had private tours in each city with very nice and knowledgeable tour guides. Each guide took the time out to have a coffee or meal with us and we got to really get to know them and hear about their lifestyle.
Our agent did an outstanding job for us. She even supplied us with a portable wifi and her cell number in case an emergency arose or even if we just had a question. She emailed us to check in on us frequently and even met us in Madrid! It was a great trip!
The most enjoyable parts of the trip were the hiking and bike tour.
There is nothing we would change.
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